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Cloud PBX · IVR · AI Receptionist

Connect your calls.Automate your communications.

Choose your phone number, welcome callers with multilingual IVR or an AI receptionist, and connect your team through Cloud PBX. Record calls, receive voicemail and track communication activity.

Connect your website, app or CRM to automate SMS notifications and receive replies.

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An example callYour business, your rules
AI ReceptionistAnswers using your business information
Caller“What time do you close?”
DigiCalls · sample answer“We’re open until 5 today. Would you like me to connect you to the team?”
Business numberAI or menuYour team
For businesses where the phone still matters.
Local servicesProfessional officesCustomer-facing teams
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Services that work together.

Browse available numbers, choose caller languages and build your call flow in your account.

Phone Numbers

Search available US phone numbers by area code and choose the number you prefer.

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Phone Numbers

Choose a business number you like using the number-search tools in your DigiCalls account.

What it can do

  • Search available US numbers by area code, or browse the available options.
  • Select your preferred number or several numbers and send a request.
  • See your package allowance and track the progress of your requests.
  • Request additional numbers for pricing and allowance review.

Illustrative example

Search area code 323, select an available number you like and submit your choice for review.

Numbers depend on availability and your package. A selection request does not reserve or purchase a number. Our team confirms pricing where needed and completes purchase and assignment.

Cloud PBX

Connect your business phones. Give staff, reception desks or rooms their own internal extensions.

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Cloud PBX

Cloud PBX uses VoIP (Voice over Internet Protocol) to connect compatible phones over the internet and give your team internal extensions.

What it can do

  • Connect compatible SIP desk phones and assign internal extension numbers.
  • Call between internal extensions.
  • Route incoming business calls to the right phone or extension.
  • Make external calls using your business number.
  • Connect enabled IVR or AI call flows to configured extensions.

Illustrative example

101 · Reception / 102 · Office / 103 · Room

Cloud PBX access and phone setup are required. IVR and AI transfers also need the corresponding service access.

Multilingual IVR & Auto Attendant

Give callers a clear choice. Build a multilingual phone menu with keypad options or recognition of prepared spoken choices.

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Multilingual IVR & Auto Attendant

Help callers reach the right person or information without waiting for someone to answer.

What it can do

  • Create greetings and menu choices for the calls your business receives.
  • Let callers press a key or say a prepared menu option.
  • Transfer to a configured phone number or an enabled PBX extension.
  • Share opening hours, your address, services or website.
  • Offer voicemail, a callback request or a requested text when configured.
  • Choose business-hours behavior and separate after-hours or lunch-break options.
  • Choose which languages callers can select for your phone menu.
  • Prepare separate greetings and menu audio for your chosen languages.
  • Preview generated, custom or uploaded menu audio before publishing.

Illustrative example

“Press 1 for reception, 2 for opening hours or 3 to request a callback.”

Available actions and languages depend on your enabled services and configuration. Spoken menu choices are different from a free-form AI conversation.

AI Receptionist

Let callers explain what they need in their own words. Offer multilingual conversations using the business information you approve.

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AI Receptionist

Give callers a natural first conversation while keeping your business in control.

What it can do

  • Answer questions using saved business details and number-specific guidance.
  • Offer only the call actions enabled for that incoming number.
  • Transfer callers to configured people or extensions.
  • Send a requested text, collect voicemail or save a callback request when enabled.
  • Choose the conversation languages offered to your callers.
  • Choose the voice, conversation tone and answer length.
  • Define a backup response for times when AI is unavailable.

Illustrative example

Caller: “Are you open on Saturday?” The AI answers from your saved business hours.

AI uses your approved information and configured actions. Service access, language support and action readiness must be confirmed for your setup.

SMS & Email Notifications

Send SMS notifications, receive replies and keep customers informed from your account or connected software.

Email notifications · Coming soon

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SMS & Email Notifications

Send useful SMS updates and continue the conversation when customers reply. Email notifications are planned and are not available yet.

What it can do

  • Read and reply to customer texts in your DigiCalls account.
  • Let callers request saved information, your website or opening hours by text from the phone menu.
  • Review incoming replies, message history and delivery status.
  • Save time with reusable messages for common customer questions.

Illustrative example

A caller chooses “Text me your opening hours” from your configured phone menu.

Message templates

  • Use starter texts for requests, appointments, readiness updates and business information.
  • Personalize your saved messages with names, dates and request details.
  • Check how your message will read before sending it.
  • Use your saved texts for replies, confirmations and reminders.

Requires an approved business number, enabled messaging and customer consent. Our team can help you understand the setup.

Call Recording

Return to the details of a conversation. Play and download available call audio from your call history.

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Call Recording

Listen back before following up on a customer question or checking the details of a call.

What it can do

  • Record supported external Cloud PBX conversations and supported IVR or AI transfer conversations.
  • Listen to available audio in your account.
  • Download an MP3 when you need a copy.
  • Access available recordings during your account’s configured retention period.

Illustrative example

Find a supported recorded call in Call History, then choose playback or MP3 download.

Audio only. Recording and storage must be enabled, with owner or administrator access. Internal extension calls and the AI conversation itself are not recorded.

Call History & Analytics

Review call activity, duration and outcomes. Find missed calls and the follow-up your team needs.

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Call History & Analytics

Give your team a clear place to review recent business calls.

What it can do

  • Review the caller, date, time, duration and call status.
  • Filter by period, incoming or outgoing direction, and result.
  • Find voicemail, callback requests and calls with available recordings.
  • See extension and transfer details where they were captured.

Illustrative example

Find a missed call, review the available details and decide who should follow up.

History shows recent matching calls and the information available for each call. Recording and voicemail access follow their own service and retention settings.

Voicemail

Give callers a place to leave a message when your team cannot answer.

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Voicemail

Keep a useful next step available after hours or when the team is busy.

What it can do

  • Offer voicemail in your phone menu or configured unanswered-call flow.
  • Provide a voicemail choice after hours or during a break.
  • Play available messages from Call History.
  • Download an available voicemail as an MP3.

Illustrative example

After closing time, your configured menu offers the caller a way to leave a message.

Voicemail must be enabled and configured. Available audio follows your voicemail retention policy.

Callback requests

Let callers ask your team to call them back when they cannot reach someone immediately.

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Callback requests

Save a caller’s request so your team can follow up with the right person.

What it can do

  • Add a callback choice to your configured call flow.
  • Save the caller’s number with the request.
  • Offer the choice after hours or during a break.
  • Review callback requests in Call History and follow up with the caller.

Illustrative example

A caller requests a callback. Your team reviews the request and makes the return call.

Requires a usable caller number. This saves a request for manual follow-up; it does not place an automatic return call or book an appointment.

API Integration & Automation

Connect DigiCalls with your application, website or customer-management software. Keep messages and business activity working together.

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API Integration & Automation

Let your software work with your business communications.

What it can do

  • Send confirmations and updates from your connected business software.
  • Bring customer replies and message status into your workflow.
  • Use account information and call history in your connected tools.
  • Choose the information each connection is allowed to access.

Illustrative example

A service application confirms a new request by SMS, then links the customer’s reply to the same case.

SMS automations

  • Send a confirmation when your connected software receives a new request.
  • Plan a reminder for an appointment or another important date.
  • Schedule a saved message and check its progress in your account.
  • Pause automatic messages or cancel a scheduled message before sending begins.

SMS updates

  • Let connected software know when a customer replies.
  • Follow changes in message delivery status.
  • Bring replies into your customer-service workflow.
  • Check the connection and pause updates when you need to.

Connection options depend on your software and the services enabled for your account. We’ll confirm the setup needed with you.

For developers: API documentation →

Swipe or use the arrows to explore services

Services depend on your package and confirmed setup. SMS sending also requires approved sender configuration, recipient consent and available allowance.

Your business number
Your menu or AI Receptionist
Team extensionsVoicemail & callbacks

Illustrative route · configured by your business

One system. Three ways to answer.

A keypress. A spoken choice.
A natural conversation.

Choose the experience that fits your callers. You decide what happens next.

Swipe to explore call modes

INTERACTIVE PREVIEWSample call

Ask. Answer. Connect.

“What time do you close?”
The AI uses your saved business information and configured call actions.

Sample answer: “We’re open until 5 today.”

Illustrative interaction. This preview does not place a call, use your microphone, or run a live AI session.

Prefer to hear it on a real call?
Ask our team for a guided call demonstration.
Ask about a call demo →
Help getting started

Easy to connect.
Simple to manage.

Tell us how you work. The DigiCalls team can help configure your phone menu, team phones and messaging, and review the options for connecting your existing software.

Get help with setup

Manage settings yourself or ask our team for help. We’ll agree on the services and setup your business needs.

Welcome every caller

Help people reach your team, hear information or leave a message.

Keep customers informed

Send confirmations, reminders and useful updates. Receive replies in one place.

Connect the tools you use

Link messages with your application, website or customer-management software.

Packages & pricing

Choose your plan.

Explore the options. We’ll confirm your services, limits and pricing before activation.

Good questions

A little clarity
before you start.

A phone system should be easy to understand.

How is a voice menu different from AI?

A voice menu matches spoken words to prepared choices, while keeping keypad input available. AI Receptionist can handle a conversation using your saved business information and configured actions.

What is Cloud PBX?

Cloud PBX is a business phone system hosted in the cloud. Connected SIP desk phones can have internal numbers for employees, reception or rooms. Your team can call between extensions and handle external business calls. We’ll confirm the phones and setup needed for your business.

Which calls can be recorded?

With recording and storage enabled, supported external PBX conversations and supported IVR or AI transfers can be recorded. Internal extension calls and the AI conversation itself are not recorded. Owners and administrators can play or download available audio within the account’s retention period.

Can I send business text messages?

Yes. Read and reply to messages in DigiCalls, save frequently used texts and schedule reminders. You can also connect messaging to your business software. An approved business number, enabled messaging and customer consent are required.

Can you help us get set up?

Yes. Our team can help you prepare your phone menu, team phones and messaging. If you want to connect an existing application or website, we’ll review what is possible and agree on the setup with you. You can also manage settings yourself in your account.

What happens after I request access?

You verify your contact information, and our team reviews the request and confirms your setup. Submitting a request does not activate service or start billing.

Make your next business call
a better conversation.

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